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FAQ

BUYING SE BIKES AND PARTS & ACCESSORIES

  • What bike shop near me has the SE bike that I’m looking for?

    With so many SE dealers, it’s impossible for us to know the stock at each location. However, by using our Dealer Locator, you can find the local SE dealers in your area, and then a couple of quick phone calls will get you the answer. We’ve put links below to help find your local dealers as well as our authorized online dealers.

    Find a Dealer

  • My local SE dealer does not have the bike I’m looking for. How can I get the bike?

    Use the "Click It, Ship It, Rip it!” link on this website. Using this service, you can order the bike and we’ll have it sent directly to a participating shop near you, where it will be assembled and ready to pick up. Click HERE to learn more about the Click It, Ship It, Rip It! program.

  • Will you ship a bike to my house?

    We do not offer home delivery service. Our Click It, Ship it, Rip It! purchasing program is set up to help connect you with a local bike shop to ensure that you get a bike that’s built, inspected, and dialed in by a professional mechanic. We take our bikes seriously and want to be sure you get the absolute best riding experience. The importance of professional assembly cannot be overstated.

  • When is the bike I ordered going to be sent to my bike shop?

    There are many variables in bike delivery dates. Sometimes unforeseen circumstances can cause delays. It’s best to discuss with your shop as to when they will receive the bike you ordered.

  • When will a certain bike be in stock?

    There is serious demand for our bikes, which is awesome! We’re so stoked to help bring cycling to so many people across the globe! However, this can make getting your hands on one hard at times, and our dealers sell out of our bikes very quickly. Your local dealers will be the best point of contact for staying up to date on all things SE. You can find the local SE dealers in your area using our Dealer Locator, and they can help with the most up to date info on which models might be in stock today, or which models are on the way.

  • When is the next model of a certain bike coming out?

    We are constantly cooking up new designs for bikes at SE. Some bike designs may be continued, while others may be refreshed and others discontinued. The best way to stay up to date is by talking to your local SE dealer. You should also keep an eye on SEBIKES.com and our Instagram and Facebook accounts: @sebikes.

  • Where can I buy parts for my SE bike?

    All of our bikes, parts, and accessories are available on our website and through our network of dealers across the globe. We suggest reaching out to your local SE dealer to help identify the correct parts.

  • I want to make some changes to my SE bike. How can I tell if my new parts will work correctly?

    Your SE dealer can look at your bike and the new parts to make a qualified decision. You may enjoy modifying your bike, but it could void the warranty and make it unsafe if the parts are not assembled properly. It’s best that an authorized dealer inspects your bike and does the maintenance to assure safety and proper function.

  • Will a 2.5” tyre fit on my bike?

    Oftentimes, a wider tyre will indeed fit on your bike. However, we cannot recommend any tyres wider than the tire that was originally spec’d on the bike. There are too many variables at play, such as where the wheel sits in the dropout, how much air pressure is in the tyre, how old the tyre is, and the design of the tyre. So, if you want to put a wider tyre on your bike, only you or your local dealer can check to see if it fits.

  • Can I put pegs on my SE bike?

    We only recommend using pegs on SE bikes that originally were equipped with pegs. Using pegs on SE bikes that did not originally come with them may void your warranty.

  • What’s the paint code for my bike? And can you send me touch-up paint?

    It’s best to take your bike to your local hobby shop and find paint that closest matches your bike. Due to environmental issues, we cannot send out touch-up paint.

  • Where can I get an SE jersey or uniform?

    The SE jerseys can be purchased through your favorite SE dealer or HERE on our website. If you’re looking for a complete custom SE uniform with your name on it, these are currently available through Potter Racing Products.

WARRANTY

  • What should I do if my bike is not working correctly?

    One thing that is ULTRA IMPORTANT for the longevity of your bike is bike maintenance! Make sure to keep all nuts, bolts and bearings greased up, and periodically check and tighten all nuts and bolts properly. Your bike is a machine. It needs to be looked after with tender loving care. Like a car, it will need tune-ups from time to time. And if you notice an unusual sound or a loose part, STOP RIDING! Tighten or fix the part immediately or your neglect could ruin it. If you are unsure how to fix an issue with your bike or if you would like it looked over by a professional, take it to your local bike shop and have them check it out. They will be happy to get your bike running in tip-top shape. It’s always a good idea to have a good relationship with your local shop.

  • Will the owner's manual help me repair my bike?

    Owner’s manuals are generic by necessity. If you need specific maintenance advice, ask your local bike shop if they provide seminars on bike maintenance. There are quite a few good books about bike maintenance available, and there are tons of internet sites dedicated to the topic.

  • Who should I contact with a technical question about my SE bike?

    We rely heavily on the expertise of our authorized SE dealers to act as our technical service representatives. Our dealers have outstanding technical knowledge and are excellent at finding the right parts for any of our bikes.

  • I think I have a warranty issue with my bike.

    Your local SE dealer will be glad to help and will contact us to help solve the issue. The dealer will inspect your bike for defects in materials or workmanship. If it is a valid warranty claim, the dealer will contact our Technical Service department and we will work to resolve the problem as quickly as possible. If an authorized SE dealer is not nearby, please visit your local professional bicycle shop for assistance – we’ll work with any bike shop willing to help you through the potential claim. You must have a copy of your receipt or invoice that proves you are the original owner of the SE product purchased from an authorized SE dealer.

  • New Bike Warranty – Shipping Damage

    All of our warranties begin with your authorized dealer – we are unable to file claims directly on your behalf. If the item is still in the original packaging, most times your original retailer will offer a return or exchange of an item damaged in shipping. If the item is not available to be replaced, they may offer a discount, however this is at the discretion of your retailer.

SE BIKES HISTORY

  • Where is the limited-edition serial number located on my bike?

    It is located on the inside of the rear dropout (the part of the frame that the rear wheel slides into).

  • Why is my limited-edition bike is numbered 263? I thought there were only 250 made.

    All of our limited-edition bikes are available worldwide. In the USA there maybe 250 and in Australia there be only 75 and available. However, there may be 40 more that were ordered by our other international distributors around the world.

  • I am looking for specs for an older model SE bike. Do you have them?

    Check out our ARCHIVES page for photos and complete specs of all bikes since 2006. We do not have detailed specs available for any bikes prior to 2006.

  • I have an old SE bike from the 80s. Can you help me date my bike and tell me how much it is worth?

    Our records do not date back to the 80s or 90s. If you want the best guess/estimate of the year of production, you can hunt around on such sites as BMX MUSEUM, BMX SOCIETY, and VINTAGE BMX. You can post photos of your bike there and ask around in the forums. As far as how much your bike is worth – it’s worth whatever someone is willing to pay for it. It’s as simple as that. Explore the websites listed above and you may find somebody who is looking for the exact bike that you have.

  • Why don’t you make replacement decals for my bike?

    With so many different models and different colors in the SE line, it’s impossible for us to stock replacement decals for all of our bikes. But for our popular models, we do have replacement decals in multiple colors as you can see HERE.

  • I am restoring my 1980’s SE bike. I want to put on the same style of classic stickers that were on the bike over two decades ago. Do you have any of these laying around?

    We sold out of our original frame decals many moons ago. Some first- and second-generation reproduction decals are available through BMX Products.

SPONSORSHIP & SOCIAL MEDIA

  • Can you sponsor me? Can you repost my picture? Can you give me a free bike?

    We would love to get the whole world on SE bikes, but if we gave all our bikes away, we’d go out of business. We do sponsor select riders, repost rad photos and sometimes give away free bikes and parts. We are part of the community. We are everywhere. Just keep doing your thing and if you are doing everything right, good things will come.

RETURN POLICY FOR WEB STORE PURCHASES

  • New, unopened, unassembled, or unused items can be returned within 30 days of purchase for a full refund. Items must be returned to the seller you purchased from and can be returned either in-store or by shipment. Items must be in their original condition to be eligible for a refund. All items refunded will be returned on the original method of payment when placing the order. The refund will include the total value of the item plus applicable sales taxes charged. Shipping costs will not be refunded unless the item was damaged, defective, or incorrect. It is up to the seller you purchased from to initiate the return. Please maintain your order confirmation number and receipt as this is required to initiate a return.

    Bicycles can be returned at time of pick-up only. After leaving the store with your assembled bicycle the sale is final.

    For Ship-to-Store returns and exchanges a $35 restocking fee for large items requiring assembly and a $10 restocking fee for smaller items such as accessories is applied to cover the shipment of the order back to the manufacturer. You can only exchange for items of equal or greater value. In the event the item is exchanged, or a restocking fee is applied, you must pay the retailer the difference directly.

    If you decide to ship back to the seller you are responsible for shipping fees to return the item(s). For your own protection, we recommend you use a shipping method that can be tracked and insured. Our company or the seller you purchased from is not responsible for any lost items in transit.

    Please contact info@sebikes.com.au if there are any disputes.

RETURN POLICY FOR IN STORE PURCHASES

  • Returns are processed in store and are at the discretion of your original retailer. You’ll be able to follow up directly with your retailer for details on their return policy.

If your question has not been answered by these FAQs, please email info@sebikes.com.au .

SUGGESTED RIDER SIZE


If your question has not been answered by these FAQs, please email info@sebikes.com.au .

This link will take you to SE's parent company site, www.advancedsports.com.

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Click It. Ship It. Rip It!

Add the bike to your cart, choose your local retailer, and check out.
We’ll ship your bike and have it built at an SE dealer at no charge. Ready for pick up within 7-10 business days.
Hop on your new SE bike and get rippin’!

We’ve made getting your SE bike easier than ever. Choose a bike from our website and we’ll send the bike to your participating local SE dealer. Shipping and assembly are free! If the bike you want shows “out of stock,” contact your SE dealer, who may have the bike you want. For more information, read our FAQs.

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Official Rules


The SE Bikes Monster Quad Giveaway Sweepstakes

THESE OFFICIAL RULES AFFECT YOUR LEGAL RIGHTS BY REQUIRING BINDING ARBITRATION OF CLAIMS, WAIVING CLASS ACTION CLAIMS, AND WAIVING THE RIGHT TO TRIAL BY JURY. IF YOU DO NOT AGREE TO ARBITRATE YOUR CLAIMS AGAINST SPONSORS, DO NOT ENTER THE SWEEPSTAKES.

NO PURCHASE NECESSARY TO ENTER OR WIN. PURCHASE DOES NOT ENHANCE YOUR CHANCES OF WINNING.


ELIGIBILITY

This SE Bikes Monster Quad Sweepstakes (this “Sweepstakes”) is open to EVERYONE who is 18 years or older at the time of entry. Entrants will be eligible to win this Sweepstakes. Employees, officers and directors of BikeCo, LLC d/b/a SE Bikes, Advanced Sports (“Sponsor”) and their respective parents, affiliates, subsidiaries, advertising and promotion agencies, as well as the immediate family and household members of each such employee, whether related or not, are not eligible to participate in this Sweepstakes (the “Eligibility Area”). By participating you agree to these Official Rules and the decisions of Sponsor, which are final and binding in all matters relating to this Sweepstakes. U.S. only.


DURATION

This Sweepstakes commences on or around February 26th, 2020 and ends on or around March 4, 2020 (the “Promotional Period”).


INFORMATION

By registering for the Sweepstakes, you will be agreeing that your registration and any other information provided may be used by Sponsor and that you opt-in to receive email or other communications from Sponsor. You may subsequently opt-out of the receipt of such email or communications by following the directions in the email, communications or by contacting Sponsor directly. Opting-out of such communications will not affect your participation, or chances to win, in the Sweepstakes.


HOW TO ENTER

During the Promotional Period, eligible persons may enter this Sweepstakes by accessing Sponsor’s web site at www.sebikes.com, and following the instructions provided to complete and submit the online entry form. Any attempt to enter by any other method is void. Part of the registration information for this Sweepstakes may ask brief survey questions. Your answers to the questions will not affect your participation, or chances to win, in this Sweepstakes. All entrant information, including e-mail addresses, is subject to the respective Privacy Policy of the applicable Sponsor. Entries must be received before the expiration of the Promotional Period. Sponsor’s computer is the official clock for this Sweepstakes. Limit one entry per person. Any attempt to obtain multiple entries by using multiple/different email accounts or any other methods will void all such entries and that entrant will be disqualified. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. In the event of a dispute as to who submitted an online entry, the authorized account holder of the email address used to participate will be deemed to be the entrant and he/she must comply with these Official Rules. The “authorized account holder” is the natural person assigned an email address by an Internet access provider, online service provider or other organization responsible for assigning email addresses for the domain associated with the submitted address. Multiple entrants are not permitted to share the same email address. Potential winner may be required to show proof of being the authorized account holder.


WINNER SELECTION

ONE winner will be determined by a random drawing conducted by BikeCo, LLC from all eligible entries during the Promotional Period. The drawing will take place within approximately one (1) week after the end of the last day of the Promotional Period. Entrant whose name has been drawn as winner will be notified by email the day after the drawing. Potential winner may be required to complete, sign and return a W9 tax form and an Affidavit of Eligibility, a Liability Release and where lawful, a Publicity Release within indicated time period. Any entrant who (i) fails to respond to such email notification within five (5) business days after Sponsor’s transmission of such email notification; (ii) return the required documentation to Sponsor within the time frame required; or (ii) chooses not to accept the prize, will not be declared a winner, will forfeit his/her prize(s) and, at Sponsor’s sole discretion, an alternate winner may be selected. At time of notification, potential winners will be required to provide their first and last name and complete shipping (no P.O. boxes) address. IT IS THE ENTRANT’S SOLE RESPONSIBILITY TO ASSURE THAT HIS/HER EMAIL PRIVACY SETTINGS ALLOW FOR SPONSOR TO CONTACT HIM/HER VIA EMAIL. Entrants are therefore advised to include “@advancedsports.com” on its “Safe Senders” or like email list as well as to check their “SPAM” or junk email folder for email correspondence regarding their participation in the Sweepstakes.


1 PRIZE WINNER (U.S. only)

SE Monster Quad

TOTAL VALUE is approx. $899.99 (U.S.).

A TOTAL of 1 WINNER. The winner will receive 1 (qty.) SE Monster Quad.

Odds of winning the prize depend upon the number of eligible entries received throughout the Promotional Period. Prize may not be transferred, assigned, redeemed for cash or substituted, except that Sponsor may substitute any prize with a prize of equal or greater value in the event the stated prize becomes unavailable.


SE Bikes Newsletter

Your email will be imported into the SE Bikes email list. You are free to opt-out at any time.


TAXES AND EXPENSES

Winners are solely responsible for all federal, state, and local taxes and all other fees and expenses associated with prize acceptance and use not specified herein as being awarded.


GENERAL CONDITIONS

By participating, entrants’ consent to the use of their names, cities and states of residence, and/or photographs and/or similar related information for promotional, advertising and other purposes in any and all media now or hereafter known throughout the world in perpetuity by Sponsor, without additional compensation, notification or permission, except where prohibited by law. Entrants agree to release and hold harmless Sponsor and their respective parent companies, affiliates, subsidiaries, divisions, suppliers, distributors, retailers, and advertising and promotion agencies, and all of their respective officers, directors, shareholders, employees, and agents (collectively, “Releasees”) from any claims, actions, injury, liability, loss or damage of any kind resulting from participating in this Sweepstakes or from the acceptance, use or misuse of any prize awarded.


LIMITATIONS OF LIABILITY

Sponsor assume no responsibility for lost, late, damaged, incomplete, stolen, misdirected, illegible, unreadable or returned entries; or for any computer, telephone, cable, satellite, network, electronic or Internet, hardware or software malfunctions or failures, garbled, corrupt or jumbled transmissions, or service provider/Internet/web site accessibility or availability, traffic congestion, technical failures, or unauthorized human intervention, or the incorrect or inaccurate capture of entry or other information or the failure to capture such information. Sponsor reserve the right to cancel or modify the Sweepstakes for any reason, including if bugs, virus, fraud, technical failures or any other factor impairs the integrity, administration or proper play of the Sweepstakes, as determined by Sponsor in its sole discretion. In such event, Sponsor reserves the right to award the prize for the drawing at issue in a random drawing from among all eligible, non-suspect entries received for the drawing at issue up to the time of the impairment.


ARBITRATION

PLEASE READ CAREFULLY. YOU ARE WAIVING YOUR RIGHT TO JURY TRIAL. YOU AND SPONSOR AGREE THAT, EXCEPT FOR DISPUTES THAT QUALIFY FOR STATE COURTS OF LIMITED JURISDICTION (SUCH AS SMALL CLAIMS, JUSTICE OF THE PEACE, MAGISTRATE COURT, AND SIMILAR COURTS WITH MONETARY LIMITS ON THEIR JURISDICTIONS OVER CIVIL DISPUTES), ANY CONTROVERSY OR CLAIM, WHETHER AT LAW OR EQUITY, ARISING OUT OF OR RELATED THIS SWEEPSTAKES, REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE RESOLVED IN ITS ENTIRETY BY INDIVIDUAL (NOT CLASS-WIDE NOR COLLECTIVE) BINDING ARBITRATION. Except where prohibited by law or as set forth above, as a condition of participating in this Sweepstakes, entrant agrees that (1) any and all disputes and causes of action arising out of or connected with this Sweepstakes including eligibility declaration forms, publicity releases and waivers, or any prizes awarded, shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held at the AAA regional office nearest the entrant; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. Under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental or consequential damages, or any other damages, including attorneys’ fees, other than entrant’s actual out-of-pocket expenses (i.e., costs associated with participating in this Sweepstakes), and entrant further waives all rights to have damages multiplied or increased.


CHOICE OF LAW

All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of entrant and Sponsors in connection with the Sweepstakes, shall be governed by, and construed in accordance with, the substantive laws of the State of Pennsylvania, USA.


RULES/WINNERS’ LIST

For the name of the winner(s), available starting on March 13th, 2020 or for an additional copy of these Official Rules, mail a self-addressed stamped envelope to: BikeCo, LLC, 10940 Dutton Rd., Philadelphia, PA. 19154. Please specify the Sweepstakes name and “Copy of Rules” or “Copy of Winners’ List”. Requests must be received six (6) months after sweepstakes end date. Vermont residents may omit return postage for “Rules” requests.

Administrator: BikeCo, LLC, 10940 Dutton Rd. Philadelphia, PA 19154

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